As part of our ongoing strive to attain your complete satisfaction, EFG-Hermes is proud to announce its new Customer Feedback Service aiming at addressing any issues, concerns or suggestions you might have in the most efficient and productive manner.

We have a team of independent compliance staff who will be responsible for receiving and handling all your feedback and guarantee a prompt and constructive response to all your concerns.

If you have feel you are not being served correctly or have any concerns or suggestions, please contact our compliance department through the following channels:

Cairo
Email: complaints@efg-hermes.com
Telephone: (202) 33321017/29
Fax: (202) 33383635

UAE
Email: uaecomplaints@efg-hermes.com
Fax: +971 04 330 0724

KSA
Email: ksacomplaints@efg-hermes.com
Fax: +966 1211 0049